Which Credit Card Companies Get the Most Complaints?

The Consumer Financial Protection Bureau launched a complaint database in November 2011, and it collected more than 25,000 complaints through mid-September 2013. A report released Jan. 14 by the U.S. Public Interest Research Group summarized some of the findings.

The credit card issuer that got the most complaints was Capital One, with 5,265 or 21% of the complaints. That was followed by Citibank at 18%, then Bank of America and JPMorgan Chase at 13% each.

When you look at the number of complaints based on the purchase volume, though, GE Capital ranks lowest among issuers. GE Capital got 88 complaints for every $1 billion in transactions — much higher than the other companies. Capital One, by comparison, got only 46 complaints for every $1 billion.

The good news is that approximately 40% of account holders who registered a complaint with the CFPB have had their problems resolved since filing the complaint. Roughly 29% got some type of refund from their credit card company, with an average refund of $128.

The most common complaint concerned billing disputes (16% of the total complaints), followed by difficulties with APR or interest rates (10%) and trouble with identity theft, fraud and embezzlement (7%).

Bill Hardekopf

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IAPDA Announces Year Round Virtual Conference, Debt Relief Expo 2014 – Featuring Top Experts and Companies in the Consumer Debt Relief Industry

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The International Association of Professional Debt Arbitrators, a nationally recognized provider of debt relief certification programs, is proud to announce the launch of the debt relief industry’s year round virtual conference and trade show.

Los Angeles, CA (PRWEB) January 17, 2014 — International Association of Professional Debt Arbitrators (IAPDA), long the provider of the debt relief industry’s leading certification training programs is very pleased to lead the changing face of the consumer debt relief industry with an innovative new way for those providing debt relief services to consumers in need to Learn, Connect & Grow.

Debt Relief Expo 2014 Virtual Conference & Trade Show is a free, year round virtual event (attendees can access all sessions from their computers) that provides multiple learning presentations on topics including legal compliance, agency quality assurance, customer relationship management, social media marketing and much more.

In addition to the dynamic conference presentation agenda, attendees can take advantage of this fully interactive event featuring live chats, social networking opportunities and can also download all conference resources for their offline review. Best of all, they can accomplish all of this and more for free and from the comfort of their own office.

Leading companies in the consumer debt relief industry can showcase their company to attendees with custom exhibitor booths in the virtual exhibition hall. The exhibitor booths feature the company’s Facebook, Twitter, LinkedIn and YouTube links and have the company’s complete corporate website embedded.

Laurence Larose the virtual event’s coordinator says “we are very excited to provide the very first event of this kind to our industry and will work to be sure it is the best it can be.”

Consumer Debt Relief professionals can register for this free event here:

http://www.debtreliefexpo.com

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7 Reasons Virtual Conferences Will Transform Industries Worldwide

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Until a couple of years ago, I never seriously considered attending or launching a virtual conference. It seemed to me that I would miss out on the main benefits that I found in face-to-face conferences – networking, meeting new people and enjoying the exhibit hall browsing experience. But after attending and later exhibiting at Campus Technology’s virtual conference, my perception started to change, and we subsequently decided to try hosting one at my company, Kaltura.

In the past, hosting major conferences was a luxury typically affordable to only large corporations and businesses with deep pockets. Today, organizations of all sizes are empowered by the Web and the reduction in production costs to host their own conferences – virtually (provided that they can create interesting, valuable and engaging content).

Last December, we conducted our first Kaltura Education Video Summit, a virtual conference that showcased speeches and discussions with industry leaders and decision-makers in education, learning and training. The summit allowed users to connect and network with leaders in the education industry via a virtual, interactive environment. With just a few clicks, attendees could meet thought leaders, collaborate with peers, and download information – all from the comfort of their office or home. We even had a virtual exhibit hall, where companies had “booths” that attendees could stop by.

The event was extremely successful. Thousands of people signed up for the live event, which featured speakers from the likes of Yale Law School, Oracle, Cornell University, and more. Thousands more viewed the on-demand content after the live event. Following last year’s success, we are now conducting a bigger virtual summit this year, which will take place this month.

Virtual conferences are not only an amazing marketing tool, but also a great networking and learning experience for audiences attending them. They are actually fun and engaging, and are environmentally friendly.

Virtual Conferences are here to stay for many reasons:

Easy and cost effective for organizers and participants. The main cost associated with a virtual conference is that of producing the content for the conference and delivering such content in an engaging and interactive way. My company teamed up with InterCall, an industry leader in virtual conference environments and webcasting, to create our summit, which in turn allowed us to focus on the content. Audiences from around the globe could easily join our summit at no cost.

Anywhere, anytime. People can attend virtual events from anywhere in the world, and if they can’t make the live event, they can still benefit from the VOD content later. All you need in order to attend is a connected device and decent Internet connection. . .

Networking made easy. Attendees of a physical conference often need to scour exhibition rooms and corridors searching for nametags and tracking down industry leaders with whom they want to speak. With a virtual conference, these physical barriers are stripped away. Attendees have immediate access to fellow attendees, as well as speakers and exhibitors, with just a few clicks of the mouse..

Accelerates pipeline deals. Feedback from our virtual summit clearly showed that organizations that were deliberating using our technology found the virtual event extremely helpful and accelerated their decision to close the deal. Learning from the sessions, and having access to their peers, resulted in a faster decision.

Valuable analytics. Virtual conferences offer analytics that cannot be typically gathered accurately in a physical event. You can see for example which sessions attendees watched, which virtual booths they visited, what resources they downloaded from booths, and with whom they spoke.

Environmentally friendly. A virtual conference does not involve travel. Additionally, all collateral (brochures, data-sheets, and give-aways) are virtual, hence avoiding all printed material in conferences that anyhow gets trashed later on.

As businesses look for new ways to engage audiences and push branded content, virtual conferences will undoubtedly become more popular and will help transform the way we do business in our increasingly global village for years to come.

Michal Tsur

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Debt Relief Expo 2014 – Free Registration!

Debt Relief Expo 2014 is open! The debt relief industry’s “free” year round virtual trade show & conference.
Register Here: http://www.debtreliefexpo.com

Everyone is welcome and attendance is free!
Unlimited access to Debt Relief Expo 2014 for all consumer debt relief professionals. Debt Relief Expo will benefit all consumer debt relief providers including bankruptcy attorneys, consumer credit counselors, debt settlement consultants and consolidation loan lenders. Expo content is updated constantly, please visit often!
Great sponsor, exhibitor and advertiser options!

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Six Advantages to Virtual Trade Shows

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A virtual trade show is a cross between a webcast meeting and a video game. And it’s the next big trend in trade shows. Although a mere 1% of all trade shows are now held online, industry experts expect that by 2015, more than 25% of trade shows will be conducted in virtual environments. That’s a market you can’t afford to ignore.

Like online meetings, a virtual trade show can be simple or breathtakingly realistic. The simplest assemble a series of pages, each one a virtual booth for an exhibitor, plus instant messaging so exhibitors and attendees can talk in real time. The more complex are complete environments like high-level video games or such online worlds as Second Life.  In these, each participant controls an avatar. VOIP (voice over internet protocol) can allow you to talk to attendees, and you can easily email brochures or allow attendees to download them.

But why bother when face-to-face meetings are so much more satisfying and real? Because virtual trade shows offer some solid advantages.

1. Triumph Over Tighter Budgets 

Imagine a trade show with no costs for transportation, shipping, hotels, hospitality, or booths, and just a minimal cost for exhibit space. That’s a virtual trade show.

With travel costs rising and travel budgets falling, more industries are turning to virtual trade shows as a less expensive way to showcase their wares. Electronics and high tech companies are naturally comfortable with the online format, but they’re not alone. Plenty of other industries, from plumbing to candy-wrapper design, have held successful virtual shows.

2. Spread Your Wings

All too often, the sheer size of trade show investment keeps the marketing department stuck in a traditional rut of “what worked last year.”  The new medium will free you to experiment with innovative exhibit ideas—and rapidly change the ones that don’t work. At a virtual trade show, you don’t need to worry about the flow of foot traffic or many other design constraints.

Moreover, you’ll have help designing your display. Set-up on virtual trade show sites takes less than an hour, and the software is supplied. Depending on the site, you will have an exciting array of multimedia tools at your service. Some offer VOIP (voice over internet protocol), so you can chat by voice with attendees. Most offer instant messaging capabilities, so you can chat in real time with attendees—and keep several conversations going at once.

3. Open a Stall in a New Market

Not only will you be able to test fresh approaches, you will also have the freedom to explore new markets without fear of blowing the annual budget. Because of the low overhead, you can dare to attend non-traditional trade shows you might not otherwise attempt.

4. The Future Is Green

Compared to traditional trade shows, virtual trade shows are “greener.”  Lowering environmental impact is an increasingly important goal for many companies. Tax incentives for cutting fuel costs are also likely to increase, making virtual exhibits an even more attractive proposition.

5. Follow That Lead!

Traditional trade shows often generate exciting leads. Unfortunately, 80% of those leads are never followed up – a statistic bound to discourage the most enthusiastic marketing professional. The reasons are myriad: disconnects between marketing and sales departments, the difficulties of reading hand-scribbled names and addresses, the tedium of entering contact information by hand into databases.

However, virtual trade shows collect the data for you – and most include built-in lead management software. Suddenly tracking those leads becomes simple. In addition, many systems offer tags so you can make notes on attendees or companies, making it easy to follow up. You can also keep tabs on both staff and attendee activities.

Virtual trade show systems generally allow you to run analytics as soon as the show is over. Instead of entering all the data separately, the virtual trade show tracks and analyzes it for you. You’ll be able to start following up leads immediately, which can greatly improve your return on investment.

6. Market to the Twenty-First Century Customer 

Most important of all, virtual trade shows will help you reach out to the digital generation. Over time, more and more corporate decision makers will be at least as comfortable with the virtual world as they are with text on a page.

Already members of the digital generation are taking over key positions in government and business. President Obama’s transition team was co-chaired by a Wharton professor distinguished not only for his scholarship but for his skill at World of Warcraft, a virtual raiding game. Plenty of people now in their thirties could use a mouse before they could clutch a pencil, and they spend their spare time on Second Life and other virtual realms. A virtual trade show will seem as natural to them as the telephone does to older people.

This demographic trend is bound to continue. Gaining experience now in the virtual world will give you an edge in marketing to this vast demographic.

The virtual trade show may never completely replace the great exhibit halls. Face-to-face contact is just too essential for many people. However, a wise marketing professional will use this exciting new technology to reach out to customers. It’s one more tool in your arsenal, and you can use it effectively to improve your company’s bottom line.

Susan A. Friedmann

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