You're behind in your payments. The collection agencies are calling. What are your rights? What are your responsibilities? First and foremost, DON'T GET EXCITED. The people that you owe money to, your "creditors", have a right to try and collect that money. If they don't talk to you, how can they know your situation?
That being said, there are definite rules that collection agencies need to follow.
A Partial List of Collection Agency Rules:
-- You must be notified in writing at your last known address when a company gives your overdue account to an agency for collection. You have a responsibility to make certain that your creditors are notified when your address changes so that you will receive these and other notices.
-- Collection agencies may not make telephone calls of such a nature or frequency that they constitute harassment of you or your family, including repeated calls to you while you're at work. If you believe a collection agency is harassing you, keep a record of the time, date and frequency of the calls. If you decide to make a formal complaint against the collection agency you will require this information.
-- Collection agencies may not call you on a Sunday, statutory holiday or on any day before 7 am or after 9 p.m.
-- Collection agencies may not contact your friends, relatives, neighbors or employer for any information other than your address or telephone number, with limited exceptions. These involve special cases, when, for example, someone has consigned for a good or service you have purchased.
Deal with collection agencies in a forthright and professional manner. Try to treat them the way that you like to be treated yourself. Don't allow them to bully you into making commitments that you know you cannot keep. If you make a commitment - keep it. If you cannot, be certain to explain to the agent why you couldn't.Don't ignore collection agency phone calls or letters. If they cannot reach you, they may simply proceed with legal action.
If your money problems have become too big to deal with yourself, then seek professional help.
Learn more about a career in Professional Debt Arbitration.
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